PRIVACY POLICY

Crema Coffee Co.is committed to ensuring that the personal information of individuals is handled responsibly and in accordance with Australian Commonwealth privacy laws. This Privacy Policy may be amended from time to time. If you have any concerns regarding privacy, please contact us here.

Online Purchasing Customers' personal Credit Card information, gathered whilst in the process of conducting an online purchase, will be used only for Credit Card authorisation purposes. This information will be shared with our Payment Processing Authority, only in the context of purchasing Merchandise &/or Products.

The Crema Coffee Co. does not store any credit card information. All credit card processing is securely conducted via Shopify Secure, using the financial industry's Secure Socket Layer (SSL) standards. We also offer Paypal for your convenience. Paypal utilizes the same SSL protocols with an encryption key length of 168-bits (the highest level commercially available). 

Customers' other personal information, gathered by Crema Coffee Co.whilst in the process of conducting an online purchase, may also be used to inform the customer of additional products, special offers and services, which Crema Coffee Co.believes will be of interest to them. All marketing materials sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing. Crema Coffee Co.members may also log in to the members' area and un-tick the subscribe to the newsletter option.

Personal information will not be shared, sold, exchanged, leased or given to any third party not connected to the business of supplying products and services from Crema Coffee Co.

What does other personal information mean?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Credit Card Security

We accept MasterCard, American Express and Visa. All online credit card transactions are conducted directly by Shopify Secure using secure encryption software. We also offer Paypal for your convenience. Paypal utilizes the same SSL protocols with an encryption key length of 168-bits (the highest level commercially available). 

Email Submissions

All email addresses submitted to the website Crema Coffee Co., will not be shared, sold, exchanged, leased, or given to any third party, not connected to the business of supplying products and services from Crema Coffee Co.

Email communications between the sender and the recipient are sent with an expectation of privacy between the two parties. This privacy is compromised if either the sender or the recipient, share personal information or private email content with third parties, without the other's written consent.

Rates and Reviews

Once you provide a review or rating of feedback for Crema Coffee Co.or one of its products or services, you agree that we may publish part or all of your review or rating together with your first name and suburb.

Cookies & Google Adwords

This site uses a feature called ‘cookies’ to improve the quality of the website for all our customers and to provide certain features to Crema Coffee Co. Members and customers. The majority of web browsers automatically accept cookies. However, most allow you to instruct your browser to prevent the use of cookies. You can modify your personal settings for ‘cookies’ in the Options menu of your browser.

This site also uses Google Analytics and Google AdWords remarketing services to advertise on third party websites (including Google) to previous visitors to our site. Third-party vendors, including Google, use cookies to show you ads based on your past visits to the Crema Coffee Co.website. Any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

You can set your preferences for Google’s use of cookies by visiting Google's Ads Settings. Alternatively, you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. You can also opt-out of Google Analytics here https://tools.google.com/dlpage/gaoptout.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more information visit www.shopify.com/legal/privacy.

This site uses analytics and SEO data collections. This is governed by the policy as outlined by Google. https://www.google.com/policies/privacy/partners/.

 

Do we disclose your personal information to anyone?

Crema Coffee Co.may disclose your personal information in certain circumstances. Where authorised by law, we may disclose your personal information to a court or to the Australian Taxation Office, following a direction issued under taxation laws. Your consent to the disclosure of your personal information may be given explicitly, such as in writing, or verbally.

We rely on the personal information we hold about you to effectively conduct our business. For this reason, it is important that the information collected is accurate, complete, and up to date. You can contact us at any time to update your personal information or visit the Members' area.

Is personal information secure?

Personal information is held in secure electronic databases in Australia. Reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification, or disclosure are taken. We understand you may have concerns about the security of personal information collected about you from email inquiries.

Where no longer required, your personal information is deleted from our systems.

Third-Party Providers

The third-party providers used by Crema Coffee Co.will only collect, use, and disclose your personal information to the extent necessary to allow them to perform the services they provide to us.

We require these third-party providers to maintain the confidentiality of your personal information and seek to ensure that they adhere to the Australian Privacy Principles. These service providers are not permitted to use your personal information for their own marketing purposes.

These third-party service providers have their own privacy policies. We recommend that you read their privacy policies so you understand the manner in which these providers will handle your personal information. Some third-party providers may be located, or have facilities, in a different jurisdiction outside of Australia. Therefore, your information may become subject to the laws of that jurisdiction. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Can I have access to the personal information The Crema Coffee Co. holds about me?

Crema Coffee Co.is not always required to provide you with access. We may refuse access to personal information in a number of circumstances, where the information may relate to existing or anticipated legal proceedings with you, where denying access is required or authorised by law, or where the request is regarded as vexatious or frivolous.